Our team

Our invaluable travel training team is comprised of a variety of airline, travel agency, further education, leisure, business and tour operator backgrounds.

‘Plane Training’s partnership of senior training consultants and developers have a combination of over 100 years’ industry experience and learning development and training qualifications to suit a wide variety of needs.

The team are qualified with a minimum of a Diploma in Teaching Skills for Educators and are either studying for or have attained the following qualifications and experience:

  • CIPD Diploma in learning and development
  • Performance Centered and Focused learning development
  • Certificate in Education
  • BA Hon Degree Education
  • Prince 2
  • Scrum Master

Alan Smith


After initial training as a journalist and a dip into the world of Public Relations, Alan joined British Airways where his future career with Fares and Ticketing began, in one form or another. Involvement in the Training side soon followed, as did knowledge and experience of the subjects taught and of the air industry with its myriad of rules, regulations and exceptions.

Leaving BA in 1984, Alan spent 4 years in Swaziland with the small local airline of that nation as Revenue Accountant and Training Officer. Returning from Africa, 2 years were spent with a small airline in the South West of England, followed by a return to British Airways in London, although with a subsidiary company, rather than the parent company itself. It was here that Training full time was the job remit, mostly to classes of 20+ delegates, either in company HQ classrooms or in locations up and down the UK.

Becoming self-employed in 1995, Alan spent a lot of time working throughout Sweden for a Swedish training company based in Malmö. This was where he learnt to use the Amadeus GDS and proceeded to run training courses on the system.
Alan has many qualifications spanning across various GDS and including IATA/UFTAA Advanced Diploma (Geneva)

Alison Lawless


Having worked for many years in various areas of the Travel Industry I decided that I wished to pass on my experience and moved into the Training arena. I have worked with ‘Plane Training for around 9 years now and have enjoyed the variety it brings. I was even lucky enough to deliver some training in Sri Lanka!!!

I have all the Fares and Ticketing qualifications, CITP, and 7307 Adult and Further Education Certificates.

Amy Bailey


Amy has worked in the Travel industry since 1997, working in both retail and business travel for companies including American Express, Thomas Cook and CWT working on accounts such as BP, Vodafone and Coca Cola. Amy has also worked for Travelport as a Galileo Helpdesk analyst, helping customers who needed functional and technical help.

Amy moved in to training and joined the Plane Training team in 2013 and has worked on many projects involving classroom and virtual training, along with script writing and writing user manuals. Amy has also spent a lot of time creating customer and internal training recordings which she enjoys immensely.

Andrea Chambers


Since completing a Diploma in Travel and Tourism at college I spent many years working in the Cruise Industry for P&O Cruises and Swan Hellenic. I became Reservations Manager for Swan Hellenic Cruises dealing with airlines, local agents and authorities. In addition to working in the office I was very fortunate to work on board the ship and visit some fascinating places around the world. This inspired me to work on board on a more permanent basis as Deputy Cruise Director.

I have always enjoyed training and nurturing new staff and this together with my reservations background enabled me to become one of the newer members of the Plane Training team.

As a Trainer it gives me the opportunity to meet people from all areas of the travel industry and assist and guide them in their learning process which is something I enjoy. Training also allows me to develop new skills and experiences and maintain the growth and high quality of training offered by Plane Training.

Ian Macphail


32 years in 2015 of travel industry employment.
2 Years Tour operation (including Net fares team)
1 Year Retail travel
4 Years Business travel
25 Years GDS/Associated roles

GDS roles include:
2nd Line Support
Sales Manager
Product Manager
Product Marketing Manager
Marketing Manager
Product Trainer
Skill Trainer (Including Negotiations, Influencing, NLP, Sales effectiveness, Presentation)

James Ryan


James has been working in Travel for over 25 year in a multitude of roles including Leisure Travel, Business Travel, airlines and independent contracting ( Home Working ) and has attained Industry recognised qualifications to the Level of BA Advanced fares and Ticketing , IATA 1,2,3 .
Mostly based in the UK James has also spent some working in the Italian Travel industry.

Since joining The Plane Training family in Oct 2010, his Travel background in conjunction with Plane Training’s industry experience and structure have provided experienced structured and blended Travel courses to our clients enabling them to meet and keep ahead of a fast changing and growing UK Travel Industry.

Jayne Davids


Jayne has over 15 years of experience training & development and 30 year of experience within travel industry.
Her work profile includes Retail & Business travel experience work Carlson Wagonlit, Chameleon Training & Consulting, Galileo International.

Software Experience: Galileo & Worldspan GDSs, Camtasia Studio, K8
Jayne has a City & Guilds 730/7 Teacher Training certificate
And is CIPD qualified

Jeannie O‘Donovan


Jeannie O Donovan is a Freelance Trainer and document writer. Jeannie joined Galileo (Travelport) in 1992 as a systems trainer and has seen many different systems evolve over the years. Working on the helpdesk, Customer support, and anywhere she was needed she has had several roles within the company.

In 2003 the training department split to a separate standalone department of British Airways subsequently Jeannie became self-employed. She now works for Plane Training running training programs and writing courses and documents.
Jeannie has a CIPD Certificate in training, diploma in Marketing

Jude Sach


Jude started her training career working with ‘women returners’ who needed to update their skills before returning to the workplace once their children had grown up. That was back in the days of Windows 3.x (eeek!) From that point forward she knew that helping others make sense of IT systems was something she found rewarding and enjoyable. Since that time Jude has worked across a broad range of sectors, from Blue Chip Multinationals to Adult and Further Education, delivering training in the UK, Europe and North America.

Whilst classroom-based training is still a feature of Jude’s working week, she is finding that the demand for short, targeted training sessions on specific topics, usually delivered online is growing rapidly. Jude also delivers training consultancy services, helping training teams develop their own delivery and training project management capabilities.

Keith Reynolds


Keith started his long and illustrious career in travel with Pan Am in reservations and ticketing. He subsequently moved into training and specialized in fares and ticketing courses, many of which were conducted in the Pan Am’ training centre in Miami.

I moved to work with Galileo in Swindon in 1991 and subsequently Langley, developing training content and conducting courses for Galileo’s distributors in many countries.
More recently, I have worked as a training consultant for ‘Plane Training, developing written training material and recording video training clips, and teaching a wide variety of Galileo and Apollo courses.

Laura Stewart


I began my career in training whilst working for a company called RCI Europe Ltd.
My work involved delivery of various types of training from our three week induction training for new staff, including systems based training (including Galileo and numerous reservations systems), soft skills training as well as geography workshops.

I began working as a contract trainer with Travelport in August 2003. I have since developed a number of courses and recordings for new products Recordings For a number of products I was required to work directly with the developers and to develop all training and support material. This has been especially complex and has required involvement with numerous departments and on-going participation and support in this becoming a fully-fledged product.

Due to my involvement with the developers on this project they also requested my participation on the Quality Assurance of the Rich Content and Branding within Smartpoint that was developed for a customer in Canada.
I am also fluent in French and in my spare time teach English.

Lynn Murphy


Since graduating with a BA (Hons) degree in International Tourism Management, Lynn has spent the last 20 years working in the Travel Industry.
She began her career as an Overseas Representative with Thomson Holidays and then went on to work at their Head Office in the Customer Service Department. It was here that Lynn had her first taste of training as she was also responsible for training all new Customer Service Executives.

She later joined Swan Hellenic Cruises as a Planning Executive where she was involved with planning cruise itineraries and excursions. The role also involved her working on board their cruise ship as Excursions Manager from time to time. Prior to joining ‘Plane Training, Lynn was a Lecturer in BTEC Travel and Tourism where she shared her passion and experience of working in the travel and tourism industry to the travel professionals of tomorrow.
In 2008, Lynn joined the ‘Plane Training team and has enjoyed the variety of delivering classroom training, virtual training, document writing and developing training courses.

Marisa Petrozzi-Ward


Marisa is an experienced choreographer and a Fellow of the NATD with over 25 years teaching experience. Marisa is a qualified dance teacher in Jazz and Tap. After gaining her professional qualifications, she taught dance Glenlyn Academy for 13 years before leaving teaching to pursue work as a choreographer.

On the non-fun side, Marisa has worked in various accounts roles throughout her life including various travel companies as well as more well-known business names such as Cazenove. Marisa has been working with ‘Plane Training and keeping the accounts ‘balanced’ since 2007.

Marisa also has a Psychology degree and has worked extensively with children and young adults.

Mike Preston


Mike joined Planetraining after working for Amadeus in Madrid and Sophia Antipolis for 18 years, the last 13 as a trainer in various different areas, where his official title was : Senior Training Specialist (Marketing/Customer Support)
Responsibilities included producing and delivering training globally to clients for all travel industry sectors. This included training on all aspects of reservations procedures, ticket issuance and re-issuance, pricing, fares, car and hotel bookings, and ancillary services.

Special projects Mike worked on included:
Delivering certification courses to top level trainers of multinational corporate
companies and Amadeus partners and subsidiaries globally.

Pre-migration reviews and specialised training for new system user airlines, including
British Airways, Qantas, Malev, Tarom, LOT, South African Airways, Egyptair, Kenya
Airways and KLM.

Induction training for company and industry newcomers, providing an overview of the
travel industry, its structure, terminology, and procedures.

Cutover training and post cutover support for major airlines including British Airways,
SAA, Saudi Arabian Airlines and Qantas.

Support and training to wholesalers travel companies and airlines for a range of
negotiated ATPCO, net remit, and IT fares.

Neil Palmer


Neil has around 14 years of experience in the travel industry, working for British Airways Holidays, Austravel and the Specialist Holidays Group.

Starting within reservations for USA and worldwide holidays he then moved into training on various systems including Worldspan, Galileo and Amadeus for new and existing staff.

Neil has an NVQ level 3 in Training and Personal Development.

Paola Marshall


I am an enthusiastic, self-motivated and dynamic person. Whilst studying, I started working in a small travel agency and… this is when I ‘got hooked’ by the travel industry! Despite graduating from University College London in Geophysics, travel remained at the root of my career.

My Sales and Marketing role with Flightline International allowed me to become confident with all arenas of travel: from business to leisure, from making a booking to attaining important commercial agreements. In 1998 I joined a wholly owned British Airways training division and started my new career in training. In 2003, Sandra and I launched ‘Plane Training and it has grown exponentially in reputation, experience and qualifications since then with the help of our amazing team!

Pauline Royden


Pauline has worked in the travel industry since leaving school. From starting as a leisure travel agent she moved on to working for Davies and Newman Travel (DAN Air) ticket office in Trafalgar Square and here she helped create ad hoc specialized flyaway weekends for passengers. She joined Travicom in 1988 working on the help desk and from there progressed into Account Management and Training.

Since joining Plane Training she has had the opportunity to become involved in new and exciting projects, increased her knowledge within specialist areas such as custom check and Agency Private fares and had the opportunity to travel globally to deliver training and support customers.

Rod Thwaites


Graduated from University of Sussex. Joined British Airways in Revenue Accounts, and went on to become a training consultant for BA, Speedwing training, and Chameleon training.
Last 11 years working for Planetraining.

Sandra Alexander


Sandra is a highly motivated training & development professional with over 20 years of experience in the Travel and E.R. P industries. She decided to start her own company with a great business partner and a goal to deliver the highest standards of training and learning whilst continuing to push the boundaries of learning and support.

I am proud of our team that has now grown to deliver training to a wide variety of clients across the globe.

Please see the services and success stories area of the website for more details. We have developed classroom and tutorial programs customized to small teams or large multi-nationals. We now manage training delivery and project managed support and software implementations across the globe on behalf of the largest Travel Industry GDS and ERP system providers.

Experienced in the use of Camtasia, Captivate, Joomag, Cornerstone, Moodle, K8, Galileo and Apollo

Tony Sait


Tony is an experienced trainer and training administrator. Having worked for many years in the travel industry with airlines, travel agencies, travel colleges and GDS companies, Tony is fully conversant with the Galileo and Amadeus Reservation systems as well as being an expert in airline fares procedures and Airline Private Fares (Galileo) system. He has worked closely on customer service training with many companies, both UK and internationally based and he works well with delegates who do not have English as a first language.

Victoria Magli


Vicky is a Travel Industry professional with over 15 years’ experience.
She has Travel Agency, Airline and Travel Technology experience and background.
Previous employers include Thomas Cook, Qantas Airlines, British Airways, Travelport & Dolphin Dynamics.
Vicky has worked on various projects which include creation of a Sales Effectiveness program, rolled out globally to reach over 1200 staff. (Travelport) Project management and implementation of new Travel Software platform learning and development material, this includes videos, classroom courses and online virtual training. (Travelport).

Vicky has also worked on the Afghan 1st project initiative with Safi Airways to implement ground services and flight program within US / ISAF airbase to provide air transportation to DOD / Military contractors in Afghanistan.
Alongside this she worked to implement and manage Delta Air Lines GSA offices located in Bagram, Afghanistan.
(Delta Air Lines)

Systems knowledge, Amadeus, Worldspan, Galileo & Apollo.